Membership Manager (Full-Time, 28-35 Hours per week)
Contract: Permanent
Hours: Full-Time (35 Hours per week – though we will consider applications from people wishing to work 28 Hours), to be worked Monday to Friday. This role requires occasional evening work to host webinars. Time off in lieu will be granted where appropriate. The arrangements for this will be agreed in advance with the individual.
Salary: £35,900-£40,900 (pro-rata if less than 35 hrs) per annum, plus additional payment in recognition of the additional costs incurred due to working from home. You will be paid a pro-rata sum of the amount set annually by the Board.
Reports to: Chief Executive Officer
Responsible for: Membership Officer
Work location: Home working. You must have space to be able to set up a workspace at home.
About us
The Expert Witness Institute (EWI) is the voice of the Expert Witness community; championing experts from all professional disciplines and the lawyers who use their services.
Our mission is to support the proper administration of justice and the early resolution of disputes through high-quality expert evidence from specialists.
There has never been a more exciting time to work with the EWI. Following the implementation of a new fully integrated Association Management System and website and a range of changes to improve the member journey, we now have both the framework and the tools we need to grow the membership and participation in our Training and Events exponentially. This has already begun, and we have seen continual membership growth and increases in delegate numbers in the last year.
This role provides crucial administrative support for the successful operational delivery of EWI’s operations through effective management of membership recruitment and retention, including administrative services and development of the membership offer.
Key Responsibilities
- Day-to-day delivery of membership management and administration
- Deliver a high-quality membership journey through all phases of membership
- Respond to member queries, ensuring appropriate support is provided
- Manage and support the Membership Officer
- Provide support to the Membership Committee
- Advise on member-focused strategies, plans and measurement that improve member recruitment and retention
- Collaborate within the wider team to ensure that processes and systems are fit for purpose and harness the best of the CRM system
- Use data and statistics to improve reporting and enhance business effectiveness
The successful candidate will be a results driven, positive, and highly motivated self-starter, with excellent organisational skills and the ability to manage their own workload. They will be an excellent communicator who can articulate the value of EWI’s products and services.
Employee Benefits
- 33 days paid annual leave (including bank holidays) (pro-rata if not 35hrs)
- Flexible working options (with the opportunity to find a smart working pattern that suits both you and us).
- Free access to a confidential 24/7 helpline service with a specialist range of support and information.
- Bespoke personal development plans with opportunities to source training options with your line manager.
How to apply
To apply please see the job description available at www.ewi.org.uk/jobs and send in your CV with a covering letter outlining how you meet the person specification to simon.berney-edwards@ewi.org.uk
The closing date for this role is 6th May, 9am. However, we will be reviewing applications and interviewing candidates who meet our requirements throughout the period. We therefore reserve the right to close applications early.
No Agencies
Membership Manager - Job Description and Person Specification